A false booking is one made under someone else's name, number or profile, or as a prank, or a no-show after any of those; an ordinary missed hour is not one.
A cancellation is a real booking that stopped. A false booking was never real when it was made. The line between them matters, because only the second leads to a note.
Nothing else puts a booking on that list. A missed appointment on its own is handled as a cancellation, on the notice scale described under cancellation and refunds.
A short internal note follows, written by the house: the date, what happened, and the name and number used to book. A note of the same kind is written when a visit ends because a therapist's safety, or a limit she stated, was not respected. It is kept for twelve months. It stays inside the house, it is shown to no other business and to nobody else, and its single use is deciding whether to accept another booking from the same person. Should the facts point to a criminal offence, a booking made in bad faith may be reported to the police. How to object to a note, or to have it corrected or removed, is set out on the privacy page.
The therapists on the roster cross the city alone to buildings they have never entered, often late and sometimes at four in the morning. An invented address costs one of them an hour on the road at the very least. A record that a number was used that way before is the protection available before a door opens.
Nothing changes. Book under your own name, from your own number, for a room where you will be. A delayed train or a mistyped room number, sorted out in the thread, is not a false booking. The half asked on a first booking is part of the fee, not a verdict on the person paying it. The booking page lists each step, and WhatsApp booking explains why the written thread matters.