Cancellation and refunds: body-to-body bookings

A cancelled body-to-body booking never leaves the client owing damages. What it can cost is fee: the share of the booking's price the house has already earned at the moment the cancellation lands in the thread. The notice you give sets the size of that share.

The notice scale

• With more than twenty-four hours left before the booked time, nothing has been earned, and the deposit goes back to you whole.
• Inside the last twenty-four hours, while the therapist has not yet left, half of the deposit counts as earned and the rest goes back.
• After she has set out, the whole deposit counts as earned.

Should another client take the hour you gave up, the deposit is returned in full. Show that the house lost less than it kept, and it keeps only that smaller amount.

Moving rather than cancelling

One move per booking costs nothing, asked more than a day before the start and landing within fourteen days. A second move, or a first one asked inside the final day, is measured on the scale above as a cancellation sent at that moment, and whatever the scale leaves travels on to the new date.

When the house cannot go ahead

If the house is unable to perform the booking, you choose: the whole deposit back, or the deposit held against a later date for as long as you need.

Nothing paid ahead

A returning client's same-day hour or two carries no deposit: called off before she leaves, it costs nothing, and once she is travelling, only the part of the fee her journey represents.

A session ended early

A client who stops before the booked time is up still pays for the time reserved, because the hour was held for him and the minutes left cannot be offered to anyone else. Your therapist sets her own limits and says what they are before she begins. If one is pressed, or her safety is disregarded, she ends the visit there; with her already at your door, the fee for the reserved time stays due, her journey having been made and the time set aside, and nothing is added on top.

The fourteen days

Contracts made at a distance are governed by Book 6 of the Dutch Civil Code, articles 6:230m to 6:230z, which normally give a consumer fourteen days to withdraw. Article 6:230p lists contracts where that right does not apply, services related to leisure activities with a specific date or period fixed in the contract among them. A body-to-body appointment is always a named hour on a named day, so the fourteen-day right does not arise. For a same-day session the thread also asks you to confirm that you want it performed at once. Every case is set out on the cancellation policy page.