A cancelled booking forfeits its deposit whether notice came a week or an hour ahead, because its costs began at acceptance; only narrow force majeure earns credit, never cash.
Refund is the wrong frame for a cancelled deposit. Nothing is being bought back. The deposit paid for work that was complete once the office accepted: a therapist matched to the request, her calendar closed around those hours, other clients for that window turned away, travel arranged. A cancellation arrives after all of it and reverses none of it. So the deposit stays, in full, at any notice. There is no tiered schedule, no twenty-four-hour grace period and no partial return for cancelling early.
Force majeure has two grounds and no more: operations halted by government order, or an illness grave enough that the service cannot happen. Each claim is weighed separately. An accepted claim converts the deposit into credit for a future booking, never into money. Not force majeure: a diary clash, a meeting that ran long, feeling slightly unwell, a flight moved, a change of mind.
Some bookings go ahead with no deposit: a known client's hour or two for today, or a request taken while she is already en route. Cancelling one commits identical costs, so the office asks for cancellation collateral matching the deposit such a booking would otherwise have required. One rule, collected at the other end.
Ending a session before its booked finish returns nothing, neither the whole fee nor any fraction of it. Should her safety or consent be compromised, a therapist can close the session immediately, and no refund follows.
Buy a service at a distance in the Netherlands and the Wet Koop op Afstand, the Dutch implementation of the EU Consumer Rights Directive, normally allows fourteen days to withdraw. That allowance carries the date-specific-service exemption, set out in Article 6:230p of the Dutch Civil Code, for services delivered on a set date or inside a set time window. An appointment for body-to-body at a stated hour on a stated day falls squarely under it. The withdrawal right therefore never comes into existence, and the house policy is what applies. Read the complete position on the cancellation policy; the FAQ handles everyday cases.